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CL!CK Messenger
What is CL!CK Messenger?

CL!CK Messenger provides instant messaging and email messaging services. It enables the MSN, webchat and email messaging facilities in your CL!CK button. It has 2 messaging facilities:



Click2Email is an email messaging facility in your CL!CK button. You may freely place your button on the web without showing your email address. When people clicks on your button, he is given a form to enter his message. You will receive the message at the email address set in your CL!CK profile.

Click2WebChat is a instant-messaging solution running over the web browser. It is designed for a call center environment where there are service agents online to service the customers. Customers contact the call center via a CL!CK button. Click2WebChat does the customer queuing and assignment of customers to the next available agent. When a customer and an agent are connected, they can chat interactively over their web-chat window.

How CL!CK Messenger works?
Charging: Subscription charges applies.
Login to your CL!CK account and enter your email address in your profile.

Place your button on your web site or email.

To leave a message for you, your associate clicks on your button and selects "Leave Message". He will be asked to enter his contact information and a message.

You will receive your associate's message in an email delivered to your mailbox.

Charging: Subscription charges applies.
Place your CL!CK button on your web site or email.
Service agent login to his CL!CK account, opens the LiveChat Console window at CL!CK Messenger-> LiveChat Console and goes online.

Customers click on the button and select "LiveChat" to contact the call center.

Service agent sees the request on the LiveChat Console and accepts the request.

Customer and service agent each gets a chat window where they can send instant messages to each other.