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Click@CallCenter

CL!CK@CallCenter offers service packages designed for call centers, enhancing their accessiblity from the Internet and improving their communications with the customers.

 
CL!CK@CallCenter can apply to
Phone Directory Service
Ticketing Center
Customer Service Center
CL!CK@CallCenter service packages and pricing
Contact us here for details.

CL!CK@CallCenter services and features

Services Description CL!CK@Me CL!CK@Business CL!CK@CallCenter
CL!CK Fone
SMS2Call
Click2Call
Click2Skype
 
 
CL!CK SMS
SMS Chat
 
CL!CK Conference Audio Conference
CL!CK Broadcast
SMS Broadcasting
Email Broadcasting
CL!CK SMSPoll SMS broadcasting and auto-collate SMS responses
CL!CK Messenger
Click2MSN
 
 
Click2Email
 
Click2WebChat
   
Features Description CL!CK@Me CL!CK@Business CL!CK@CallCenter
Caller Pays Subscriber can only receives call and SMS from another subscriber. The calling subscriber pays.    
Toll-free call/SMS Subscriber is paying for the call and SMS from the caller. Caller need not be a subscriber and he gets free call or SMS.
Optional
Business Card Business card contains private information such as company logo, personal name and contact addresses. Subscriber can decide whether business card is made public or not.    
Multi-User Each user having its own CL!CK button and account but they share facility such as phone book, call/SMS block list, charging account and etc.  
Customized Banners The top and bottom banner of the CL!CK buton's pop-up window is customizable by the subscriber, allowing a unique and personalized interface.  
 
 
CL!CK@CallCenter provides the following benefits:
Special Customer Care for Special Service

You may direct calls from customers on the Internet to a specific group of service agents directly, enabling shorter waiting time especially for special or critical services.

Reach Out to the Customers by SMS

Your agent may do interactive SMS chat or SMS broadcasting with customers over the web browser in his workstation.
Call Routing to Multiple Call Centers

You can define multiple call centers and their operating hours. Any call from the customers is automatically directed to the call center in operation.

External Conference Bridge

Your agent has an option to setup an audio conference with customers and support staff for resolving complex issues. Conferences can be created and controlled comfortably via the web.

Single Account with Multiple User

You have a single corporate account with multiple agent accounts. Each agent has his own profile and a set of CL!CK services.