CL!CK button is a clickable button which you place on websites and emails, allowing people on the Internet to reach you via phone call, SMS, MSN, Skype or email by just clicking on it.

Sign up a CL!CK service package by contacting us here. Then your CL!CK button will be made available to you by email and in your CL!CK account.

You can login to your account at our site where simple instructions are given on how to download and install the button to your website and email.

You may do so by login to your account, select Administration->Topup and pay with a credit card. The new credit will be made available to you when the transaction is completed.

For payment by cheque, please write your cheque in Singapore currency payable to WSI Laboratory Pte Ltd and mail it to WSI Laboratory Pte Ltd, 3 Raffles Place, #07-01, Bharat Building, Singapore 048617. We accept any amount SGD$50 or more. Please write your user name, contact number and mailing address at the back of the cheque. The credit will be made available in your account only after the cheque is cleared.

You may view your top-up history by login to your account and select Administration->Topup/Refund History.

You may use MS Internet Explorer or Mozilla Firefox.

Please contact us here.

CL!CK Fone is a call connecting service providing enhanced features such as anonymity, name calling and click-to-call function.

CL!CK uses the telephone numbers you set in your CL!CK account under Administration->Personal Profile. It is therefore important that you update a correct telephone number.

You are allowed to set 3 numbers (Home/Office/Handphone). You may change the numbers at any time. You have to select one of them as the receiving number.

There are 2 ways:

1) You publish your CL!CK button on your email or websites. They click on your button and select "Phone Call" on the pop-up window.

2) From their phone, compose a SMS with call <destination> and send it to 8189 8899 (Singapore) or +658189 8899 (oversea) where <destination> is your user name. Example: call mary

No. The caller number is kept private and you will not see it on your phone.

You may however identify and return call to the caller using his CallerID assigned by CL!CK. To add the caller's CallerID to your phone book, find the call transaction at CL!CK Fone->Call History and click on the [Add to contact] link next to the call transaction.

There are 2 call charges, one for the call received on your phone and one for the call received on the called party phone. Please contact us here for the rate.

There are two ways:

1) From the web, login to your CL!CK account at www.myclick.com.sg and select CL!CK Fone->Make Call.

2) From your phone, compose a SMS with call <destination> and send it to 8189 8899 (Singapore) or +658189 8899 (oversea). <destination> can be a user name, a name in your CL!CK's phone book or a telephone number with country code prefix. Example:
   call john
   call brother
   call 6593214123

No. Your phone number is kept private and the other party will not see it on his phone. Your phone number is only used by CL!CK to make call to you.

1) When a subscriber calls you, you do not have to pay for the call.

2) When a non-subscriber calls you, you are expected to pay for the call. There are 2 call charges, one for the call received on your phone and one for the call received on the caller phone. Please contact us here for the rate.

Note: Call from non-subscriber only applies to CL!CK@Business, CL!CK@CallCenter and CL!CK@Me's subscriber who is paying for the caller's call charges.

When you know his telephone number, login to your CL!CK account and enter his number at General->Call Block List.

When you do not know his number and has received his call previously, login to your CL!CK account and find the call transaction at CL!CK Fone->Call History. Then click on the [Block] link next to the call transaction.

Yes, you can see your call history by login to your CL!CK account and select CL!CK Fone->Call History.

Yes, you can define them in your CL!CK account under CL!CK Fone->Operating Hour.

CL!CK SMS is a SMS chat service providing interactive, real-time messaging between web user and phone user.

CL!CK uses the handphone number you set in your CL!CK account under Administration->Personal Profile. It is therefore important that you update a correct handphone number.

You publish your CL!CK button on your email or websites. They click on your button and select "SMS Chat" on the pop-up window. Then they get a SMS Chat window to send/receive SMS to/from you. When you receive a SMS from them on your phone, you just reply to the SMS.

No. CL!CK keeps the sender's number private. You will only see CL!CK's system number on your phone.

You may however identify and return SMS to the sender using his CallerID assigned by CL!CK. To add the sender's CallerID to your phone book, find the SMS chat transaction at CL!CK SMS->SMS History and click on the [Add to contact] link next to the transaction.

Only one party can have a SMS chat session with you at any one time.

Yes. Login to your CL!CK account and select CL!CK SMS->Send SMS. Enter your recipient number or select one from your phone book. Then you get a SMS Chat window to send/receive SMS to/from your recipient. When your recipient receives a SMS from you on their phone, they just reply to the SMS.

No. CL!CK keeps your phone number private. He will only see CL!CK's system number on his phone.

You are allowed to initiate unlimited number of sessions but only one session per recipient.

1) For a SMS chat session initiated by another subscriber to you, there is no charge for both receiving and sending SMS on your phone.

2) For a SMS chat session initiated by you, you pay for each SMS send to the recipient. There is no charge for receiving SMS from the recipient.

3) For a SMS chat session initiated by a non-subscriber to you, you pay for each SMS received on your phone but there is no charge for replying to the SMS. SMS chat from non-subscriber only applies to CLICK@Business, CL!CK@CallCenter and CL!CK@Me's subscriber who is paying for the sender's SMS charges.

Please contact us here for the rate.

When you know his telephone number, login to your CL!CK account and enter his number at General->SMS Block List.

When you do not know his number and has received his SMS previously, login to your CL!CK account and find the SMS chat transaction at CL!CK SMS->SMS History. Then click on the [Block] link next to the transaction.

Yes, you can see the summary of past SMS chat sessions by login to your CL!CK account and select CL!CK SMS->SMS History.

No, there is no time limit. However when there is no SMS exchange for 15 minutes, the session is automatically terminated.

CL!CK Broadcast provides self-service, web-based portal for SMS broadcasting and email broadcasting.

Login to your CL!CK account and select CL!CK Broacast->Create SMS broadcast. Fill up the form with your SMS message, the list of recipients and submit it.

You can use one of the methods below to input the recipients:

select from your CL!CK's phone book

upload a text file with the list of recipients

enter each recipients manually

Yes. You are required to enter the recipient's phone number in international format with country code prefix. Example: Singapore = 6598271111, Malaysia = 60123774832

No. You are only allowed to send a SMS, up to 160 characters, in each broadcast.

No. You are not required to provide your phone number. The recipients will see CL!CK's system name or number.

No.

Login to your CL!CK account and select CL!CK Broacast->SMS Broadcast History. Find the broadcast record and click on [Summary] next to the record. You will be able to see the progress, statistic and SMS records associated with the broadcasting.

CL!CK charge for each SMS successfully delivered to the message center. SMS charging rate is based on the country of the recipient. Please contact us here for the rate.

Yes, the limit is 2,000.

Login to your CL!CK account and select CL!CK Broadcast->Create email broadcast. Fill up the form with your email address, email message, the list of recipients and submit it.

You can only upload a text file with the list of recipients.

Yes. Your email address will be use as the sender address in the email so that the recipient can reply to your email.

No. CL!CK will use its mail server to deliver your emails.

CL!CK charge for each email successfully delivered to the mail exchange. Please contact us here for the rate.

Yes.

Login to your CL!CK account and select CL!CK Broacast->Email Broadcast History. Find the broadcast record and click on [Summary] next to the record. You will be able to see the progress, statistic and email records associated with the broadcasting.

Yes, the limit is 5,000.

CL!CK Conference is an audio-conference bridge allowing user to schedule, initiate and control a conference call easily over its web-based portal.

A CL!CK subscriber appointed as the chairman of the conference should do so.

Login to your CL!CK account and select CL!CK Conference->Create Conference. Then fill up the form with the conference time, chairman/participants name and telephone number and submit the request.

10 participants (exclude chairman) are allowed per conference.

No.

Yes.

When the scheduled time is up, the chairman and participants each receives a call from CL!CK system. They are connected to a conference bridge automatically.

The chairman can redial to the participant by using the Conference Control Panel (see the next point).

Login to your CL!CK account and select CL!CK Conference->Conference History. Find the conference record and click on [Manage] next to the record. From the Conference Control Panel pop-up window, you can view the member status, mute/un-mute chairman or participant, redial to participant and disconnects participant from conference.

Yes. Here are the commands you can send using your phone keypad:
  *0 : mute
  *1 : unmute
  *2 : mute all (chairman only)
  *3 : unmute all (chairman only)

Yes. Recording on the conference is done automatically throughout the conference duration. When the conference ends, chairman can playback the recording by selecting CL!CK Conference->Conference History, find the conference record and click on [Replay] next to the record.

Call charges apply for each call received by the chairman and participants. Call charging rate is based on their country. Please contact us here for the rate.

CL!CK SMSPoll provides self-service, web-based portal for SMS broadcasting and auto-collation of SMS responses.

Login to your CL!CK account and select CL!CK SMSPoll->Create Poll. Fill up the form with your SMS message, the list of recipients, poll keywords, poll duration and submit it. Please remember to include your name and reply instructions (i.e. keywords) in your SMS.

Poll keywords are use for classifying SMS replies when CL!CK collates them. You will be able to see the number of SMS replies matching each keyword in the poll report. Some of the commonly used keywords are Yes, No, Y, N, Ok, Nok, 1, 2, 3. However you are free to define your own keywords.

One keyword represents one type of reply. It is therefore only meaningful to have at least 2 keywords. You can specify up to 5 keywords per SMS poll.

You can use one of the methods below to input the recipients:

select from your CL!CK's phone book

upload a text file with the list of recipients

enter each recipients manually

Yes. You are required to enter the recipient's phone number in international format with country code prefix. Example: Singapore = 6598271111, Malaysia = 60123774832

No. You are only allowed to send a SMS, up to 160 characters, in each SMS poll.

No. This is disallowed as it will affect the correctness of the poll. The same recipient in the second poll will be rejected.

No. The recipients will see CL!CK's system number where they can reply to.

Yes.

Login to your CL!CK account and select CL!CK SMSPoll->Poll History. Find the SMS poll record and click on [Summary] next to the record. You will be able to see the progress, statistic, responses and SMS records associated with the poll.

Yes, you can see the last SMS received from each recipient. Login to your CL!CK account and select CL!CK SMSPoll->Poll History. Find the poll transaction and click on the corresponding request id link.

Yes. He just replies with a new SMS. The new reply will be updated and re-collated again.

CL!CK charge for each SMS successfully delivered to the message center. SMS charging rate is based on the country of the recipient. Please contact us here for the rate.

Yes, the limit is 2,000.

Click2Email provides web-based form for web user to send a message you. The message is delivered to you via email. It allows you to keep your email address private and the flexibility to change the email recipient at any time.

You publish your CL!CK button on your websites. They click on your button and select "Email" on the pop-up window. Then they get a form where they fill up and submit their message.

Yes. The email sent to you has the sender email address as the sending address. You may reply to that email directly.

The subscription charge is included in the CL!CK@Business and CL!CK@CallCenter service plan. There is no charge for receiving email messages.

The service is included in CL!CK@Business and CL!CK@CallCenter plan only.

Click2WebChat is a instant-messaging solution running over the web browser. It is designed for a call center environment where there are customer service agents online to service the customers.

Customer service agent login to his CL!CK account and select CL!CK Messenger->WebChat Console. A WebChat Console window is launched where the agent can go online and view/answer to service requests.

You publish your CL!CK button on your websites. They click on your button and select "WebChat" on the pop-up window.

When customer service agent has accepted a service made by the customer, both of them will see a chat window where they can send/receive instant messages to/from each other.

A customer service agent can only serve one customer at any one time.

When there is no customer service agent online, the "WebChat" option on your CL!CK button will not be make available to the customer.

CL!CK can support any number of customer service agent. Please talk to us on your requirement.

Yes. Login to your CL!CK account and select CL!CK Messenger->WebChat History. Find the WebChat transaction and select on [View/Save] next to the record.

The subscription charge is included in the CL!CK@CallCenter service plan. There is no charge for sending and receiving instant messages.

The service is included in CL!CK@CallCenter plan only.

You have to disable the pop-up blocker on your Internet Browser.

For MS Internet Explorer, select Tools->Internet Option->Privacy and uncheck Block pop-up box. Alternatively you may add www.clickadmportal.com to the allowed site at Tools->Internet Option->Privacy->Settings.

For Mozilla Firefox, select Tools->Content and uncheck Block pop-up windows box. Alternatively you may add www.clickadmportal.com to the exception site at Tools->Content->Exceptions.